With over 17 years experience recruiting into the Contact Centre marketplace, there's not a great deal we don't know about Managerial, Leadership and Frontline resourcing. With an unrivalled record of success from the longstanding dedicated and professional team we are fortunate enough to have built, we provide resourcing solutions through true partnerships across the UK and internationally.
25,000 plus great additional benefits. Due to continued growth, we have another vacancy for an enthusiastic, focused Team Manager to join our client's busy, vibran.
25,000 plus great additional benefits. Due to continued growth, we have another vacancy for an enthusiastic, focused Team Manager to join our client's busy, vibran.
Services
For those familiar with us, you'll know all about how we expertly deliver the best talent across the Call and Contact Centre Industry. Our success isn't just down to the hard work of our teams, but the strong relationships we have formed over the past 17 years. While we take great care to get to know our clients and candidates as best as we possibly can, it's occurred to us that you may not know that much about us! So this is me; I fell into Contact Centre recruitment (how else would it happen!) at the ripe old age of 21.
Formed in 2003 we specialise in talent acquisition at every level for businesses with a heavy reliance on Contact Centre operations; onshore, offshore or outsourced. Whether you need a CEO, Operations Director, a whole new layer of Team Leaders, need to build a complete Planning function or fully staff a new contact centre operation with '000 of frontline agents, we are the go to people.
Frontline & Volume resourcing can be challenging, but achieving success need not be as tough as it appears. Over a number of years we have devised a formula for success and it's really not that complicated. However it requires an understanding of an extremely transient market place, where a number of elements come into play.
Reviews (10)
Laura Smith Lala
May 17, 2021
Cactus Search responded to my job application the very next day and after giving me a lot of information about the company they put forward my CV to the hiring manager for the company I now work for. The experience from start to finish was extremely professional and also enjoyable, there was no stress and they made me feel at ease and stayed in communication throughout the process.
My consultant even contacted me a few days after I got the job to wish me well which was a nice touch. It was an excellent experience and I'd highly recommend them if you're looking for a new job.
My consultant even contacted me a few days after I got the job to wish me well which was a nice touch. It was an excellent experience and I'd highly recommend them if you're looking for a new job.
Karen Wilkinson
Apr 23, 2021
Matt at Cactus Search was brilliant. I had held a position with the same company for 19 years and although I had a position of authority I was really nervous and apprehensive about being interviewed and doing a presentation on Zoom. Matt kept in touch with me every day giving advise and tips along the way and made himself available to me 27/7. My process was a long one and Matt kept me informed at all times.
I would highly recommend Cactus search and Matt in particular. He also arranged for his MD to contact me when he was on annual leave. Excellent service and I know that Matt and Cactus Search assisted with me securing a position I am really excited about.
I would highly recommend Cactus search and Matt in particular. He also arranged for his MD to contact me when he was on annual leave. Excellent service and I know that Matt and Cactus Search assisted with me securing a position I am really excited about.
Anthony Heald
Apr 18, 2021
There are many recruitment companies out there, but few can demonstrate the level of care and professionalism that Cactus Search do. Guy runs a great team and I have spoken to a number of them over the years, all of whom were responsive and treated me like an individual. My most regular dealings have been with Matt Affron who has always gone above and beyond for me, shown genuine care and interest, and offered great advice and support. I can't recommend Matt or Cactus too highly,
Nishma Parekh
Apr 03, 2021
I have known and worked with Cactus Search for over 10 years, both as a client and as a candidate so my experience covers both sides. The team at Cactus Search are the one of the best recruitment agencies I have interacted with. They are open, honest and operate differently to other recruitment agencies. I must call out Jo who is fantastic at her job. She treats people like individuals and not as their CVs or as a commission. Thank you for your support. I would and will use Cactus Search again for my recruitment needs.
Matthew Samwell
Mar 31, 2021
Having worked with several recruitment agencies where they see all candidates as just signs, Becky and the Cactus team were absolutely brilliant. Becky took the time to get to know me and was always available on the end of the phone with updates on my progress in securing my new role. The whole process was so easy, I highly recommend Becky and the team if you want a great personal experience with people who actually genuinely have your best interests at heart
Kerry Hodson
Mar 30, 2021
I have recently had the pleasure of working with Matt at Cactus Search. From the outset, Matt has been friendly and helpful in my job search. Keen not to just match client availability to open vacancies, Matt takes a personal and professional, consultative approach. Matching your skill set and career aspirations to the relevant roles, Matt listens to what you are looking for and passes on advice from his tenure in recruitment and the BPO industry.
With lots of feedback on the current industry marketplace and with suggestions of how your CV, online profile and interview approach could be aligned with the current climate, his input is second to none throughout the whole interview to on boarding process. Could not recommend highly enough.
With lots of feedback on the current industry marketplace and with suggestions of how your CV, online profile and interview approach could be aligned with the current climate, his input is second to none throughout the whole interview to on boarding process. Could not recommend highly enough.
Caralyn Tettmar
Feb 21, 2021
I have had the pleasure of working with Matt at Cactus over the years and he has sourced and placed me with some amazing roles. Throughout the process he has been professional, supportive and encouraging. He has recently found me a super role at a very difficult economic time with a great result. He stands out with his industry knowledge and ability to pull out and match skill sets. Employers have also always been very positive about their own experience. Thank you Matt and Cactus!
Victoria Ward
Feb 13, 2021
I have worked with Guy at Cactus for over 10 years as both a client and a candidate. The service has always been excellent. Cactus are real experts and capable of finding really great candidates at all levels in any sector. Guy manages the recruitment process with absolute professionalism, ensuring an efficient, high quality experience for Hiring Managers and candidates. I recommend Guy and his team without hesitation. Brilliant service!
Mark Dundas
Feb 01, 2021
I have been fortunate to have partnered with Cactus twice, first with Becky and now with Guy. On both occasions I knew exactly what was happening at each stage. Communication is proactive and couldn't be clearer. They helped guide me and gave me as much insight into the process and people I would be speaking to every chance they got. I have dealt with many recruiters throughout my career and would recommend Cactus as the best around.
Mark Nardin
Jan 03, 2021
I recently worked with Guy on a new role Cactus Search had. At every stage of the process Guy was incredibly invested in supporting my application. He was well informed, transparent and supportive which ultimately led to helping me get a role I really wanted. I would highly recommend Cactus to both candidates and prospective employers within the Contact Center/Operations industry.